Last updated: 5 October 2026
These Terms and Conditions apply to tree surgery, tree removal, pruning, hedge and shrub work, stump grinding and related services provided by TreeCut.
TreeCut is the trading name of Tree Cut MCR LTD.
Our contact details are:
TreeCut
Telephone: 07397 503861
Email: info@treecut.co.uk
In these terms, “we”, “us” and “our” mean TreeCut. “You” and “your” mean the customer named in the quotation.
Our quotations are based on the information and access available when the work is assessed. Unless stated otherwise, quotations are valid for 30 days.
A quotation covers only the work specifically described in it. Any additional work requested by you, or required because of previously undisclosed conditions, will be discussed and priced separately.
By accepting our quotation, you confirm that you have read and accepted these Terms and Conditions.
A deposit is required before any work is scheduled or carried out. The amount of the deposit will be stated in your quotation or booking confirmation.
Your proposed work date is not secured until we have received the required deposit in cleared funds. We may decline to begin work if the deposit has not been paid.
A deposit is a payment towards the total agreed price and will be deducted from the final balance.
If a booking is cancelled, we will only retain an amount that reasonably reflects costs already incurred and any direct loss caused by the cancellation. We will take reasonable steps to reduce that loss. Any remaining deposit will be refunded.
Unless we have agreed otherwise in writing, the remaining balance must be paid in cleared funds either:
In every case, full payment must be received on the same calendar day that the work is completed. Payment may not be delayed until a later date.
Issuing an invoice does not extend the payment deadline unless a different deadline has been agreed by us in writing.
If you believe that any part of an invoice is incorrect, you must tell us immediately. Any amount that is not genuinely disputed must still be paid on the due date.
We reserve the right to suspend work until any payment that has become due is received.
We will perform the work described in the accepted quotation with reasonable care and skill.
Photographs, measurements and descriptions supplied by you must accurately represent the site and the work required. If the circumstances on arrival are materially different, we may revise the quotation or postpone the work.
Unless expressly included in the quotation:
Where stump grinding is included, we will grind the stump and accessible exposed roots within the quoted working area and to the depth stated in the quotation, up to a maximum of approximately two feet below the surrounding ground level where conditions safely allow.
Holes will not be excavated. We remove the main root ball and accessible exposed roots in the immediate working area, but roots extending underground beyond that area are not included unless expressly stated in the quotation.
The achievable depth may be restricted by underground services, concrete, stone, metal, restricted access or other concealed obstructions.
Stump grinding does not guarantee the complete removal of every root, prevent all future growth or make the area immediately suitable for construction or replanting.
You must provide safe and reasonable access to the site on the agreed date, including any necessary access through neighbouring property.
Before work begins, you must:
Additional costs caused by unavailable access, undisclosed hazards or inaccurate information may be charged where those costs are reasonable and explained to you.
By instructing us, you confirm that you own the trees, hedges or shrubs concerned or have authority from the owner to commission the work.
Work may require consent because of a Tree Preservation Order, conservation-area controls, planning conditions, tenancy terms or property restrictions. The quotation should state whether you or TreeCut will be responsible for checking and obtaining the necessary permission.
You must disclose any restrictions known to you. We will not knowingly carry out unlawful work and may postpone or cancel work if the necessary permission has not been obtained.
Work may also be postponed or changed where necessary to protect nesting birds, bats or other legally protected wildlife.
Any change to the agreed work should be confirmed in writing where practicable.
Additional work will be charged separately. We will explain the additional cost and seek your agreement before carrying it out, except where immediate action is reasonably necessary to make the site safe.
Please contact us as soon as possible if you need to cancel or rearrange your booking.
If you are a consumer and the contract was agreed online, by telephone or away from our business premises, you will normally have a legal right to cancel it within 14 days of entering into the contract.
If you ask us to begin work during that 14-day period, we will require your express request. If you subsequently cancel after work has started, you may be required to pay a proportionate amount for the work already supplied.
If the work is completed during the cancellation period following your express request and acknowledgement, your legal right to cancel may end once the service has been fully performed.
Outside any statutory cancellation right, deductions from a deposit or cancellation charges will be limited to reasonable costs and direct losses resulting from the cancellation. These terms do not affect your statutory rights.
To cancel, contact us at info@treecut.co.uk or 07397 503861 and provide your name, address, booking details and the date of cancellation.
You may use the following wording, although you do not have to:
“To TreeCut, Unit 4, Mosley Road Trading Estate, Trafford Park, Manchester, M17 1HQ, or info@treecut.co.uk:
I hereby give notice that I cancel my contract for the following service:
Service:
Date ordered:
Customer’s name:
Customer’s address:
Date:”
Tree work is affected by weather, ground conditions, access, equipment availability and safety considerations. Start times and completion dates are estimates unless expressly guaranteed in writing.
We may postpone or suspend work where conditions are unsafe or circumstances outside our reasonable control prevent us from working.
We will arrange a new date as soon as reasonably practicable. If a substantial delay occurs and no reasonable alternative date can be agreed, either party may cancel the outstanding work. Any payment for work not supplied will be refunded, less any reasonable amount due for work already completed.
We will take reasonable care to minimise disruption and will leave the working area reasonably tidy.
Tree work, machinery and the removal of heavy material can cause unavoidable disturbance to lawns, soil, paths and surrounding vegetation. We will not be responsible for unavoidable minor disturbance inherent in carrying out the agreed work, provided that we have exercised reasonable care and skill.
Unless the quotation states otherwise, the removal of waste, timber, logs, branches, woodchip and stump grindings is not included.
You must tell us before work begins about fragile surfaces, concealed structures, underground services or property that may be affected.
We are responsible for loss or damage that is a foreseeable result of our failure to exercise reasonable care and skill. We are not responsible for pre-existing damage, concealed defects or loss caused by inaccurate or incomplete information supplied by you.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or your statutory consumer rights.
If you are using our services for domestic purposes, we are not responsible for business losses such as lost profits, lost income or loss of business opportunity.
If you have a concern about our work, please contact us promptly so that we have a reasonable opportunity to inspect the work and, where appropriate, put the matter right.
Contact:
Email: info@treecut.co.uk
Telephone: 07397 503861
Making a complaint does not affect your statutory rights.
We will use your personal information to prepare quotations, manage bookings, provide services, process payments and communicate with you.
Further information about how personal information is handled should be provided in our website Privacy Policy.
Nothing in these Terms and Conditions affects the rights given to consumers by law, including the right to receive services performed with reasonable care and skill.
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you retain any mandatory legal protections that apply where you live and may bring proceedings in the courts available to you under applicable law.
We may update these Terms and Conditions occasionally. The version that applies to your booking will be the version supplied or made available when you accept the quotation.
